You can return one or more products within 14 working days from when you received your order. Enter in your account, fill the online form and print the return receipt. The return shipping will be at your own expense and responsibility, and Nalí will also refund you for the original shipping costs. Your return will be processed within 3 working days from the delivery date at our warehouse. Refunds will be issued only for properly returned items. If your return does not meet the conditions listed, Nalishop.it will not be able to issue the refund and the package will be sent back to you.