How to order

After registering as a customer, just click on the desired items to access the description, select the desired color and size (where possible) and add everything to the cart. Finally, click on the "Order" button and follow the subsequent steps indicated.
If an item you're interested in isn't available online, it's likely out of stock. However, the products are updated often and therefore there is a possibility that the item will become available again in the future. We currently do not have an item reservation service. However, you can add your favorite products to your Wishlist to buy them later. However, it is good to remember that by doing this you do not reserve any product but save it for a future purchase, if available.

 

Payment methods

Nalí offers the following payment methods: Credit/Debit Card (VISA, MasterCard), PayPal, Cash on delivery, Klarna* and Google Pay.
The cash on delivery has an additional cost of € 5. At the time of delivery it will be necessary to have available in cash the exact amount of the order indicated in the shipping confirmation email; the courier
cannot give change and does not accept cheques. For any reimbursement, a bank or postal current account must be indicated. Nalí is a secure website, it protects your personal information by encrypting
data transmission via secure HTTP.
All orders are processed in Euros (€). If your bank account is in another currency, the exchange rate used to debit the amount of your order will be automatically determined by your bank/PayPal and not by Nalí.
Do you want to pay with Klarna? Pay in 3 equal instalments, interest free. Click here to find out more https://www.klarna.com/it/cosa-e-klarna/
With Google Pay, you can make purchases using the credit or debit card stored on your Google account.

Shipments

Normally the shipment takes a maximum of 2-5 working days from the date of shipment of the package. Only in exceptional cases can the waiting time be extended. It is not possible for us to indicate the time and date of delivery. Deliveries take place from Monday to Friday, during office hours. The courier will try to deliver the package for three consecutive working days, each time leaving a notification on which you will find the relative contacts. After three delivery attempts, the parcel will be sent back to our warehouse. You will receive an email as soon as your order leaves our warehouses with the shipment reference number, which will allow you to track it at any time. Currently our online shop is available worldwide, but shipping costs vary by area.

 

DESTINATION COUNTRY	COST
ITALY	5 €
EU COUNTRIES	20 EURO
NON-EU COUNTRIES	60 EUROS

In Italy, for orders over 50 euros (€), shipping costs are free. Furthermore, due to the different customs policies and import duties, Nalí has ​​no control over the possible costs that may be applied upon the arrival of an order in the destination country, it being possible to predict the exact amount of these taxes. If in doubt, we advise you to contact your local customs office before ordering in order to obtain information on customs duties and their applicability.

 

Returns and Refunds

You can return any product purchased on Nalishop.it within 14 calendar days of delivery. To do this, fill in the appropriate online form and print the return receipt. In this case, the return costs and any theft or loss will be at your direct expense, while the shipping and delivery costs of the order will be reimbursed. You will receive an email confirming acceptance of the return within 3 working days of receipt at the headquarters. Nalí reserves the right to refuse reimbursement for products not returned correctly or received out of time and/or in conditions that are not the same as at the time of shipment. In this case, the package will be returned to the sender.

Before rendering:

• make sure that the items are in perfect condition, with the original labels and the purchase receipt.
• click on Log in to Nalishop.it, enter your data and select the Make a return item, then click on Proceed with the return. Select the order and the items you want to return and indicate the reason for the return.
• print the return receipt from your account and insert it in the parcel.
• prepare the package for return within 14 days of delivery of the order and address it to Nalishop.it - ​​Brocchieri Srl Cis di Nola, Isola 4, Lotto 464, 80035, Nola (NA), Italy

Refund on card
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Upon acceptance of the return, we will refund the corresponding amount to the credit or debit card used for the order. It may take up to 14 days for the refund to complete. The time required for the amount to be credited to your account will depend on the institution that issued your card.

Refund to PayPal account
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Upon acceptance of the return, we will issue the refund to your PayPal account, which will be visible within the following 24 hours. The actual refund to your credit card from your PayPal account depends on the card issuer.

Cash on delivery refund
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The refund will be made by bank transfer to a bank account to be indicated in the Return Form. The refunded amount will be visible on the account statement within 10 working days of the return acceptance confirmation email.

 

For all other cases, the refund will be made to the card of the chosen payment method and will be displayed according to the times of the bank that issued the card.

 

Product care

Paying special attention to the care of your items will prolong their life. The washing instructions on the care label provide helpful advice and are a good starting point. If you have questions about stubborn stains, delicate fabrics or eco washes, our customer service team is happy to help.

Jewellery
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Keep jewels away from water and chemicals; remove them during exercise, store them separately in a soft bag.
For small stains on one of our jewellery items, we recommend using a soft cloth. Avoid contact with liquids.

Bags
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From day one, protect your bag and remember to clean it to avoid damaging it. To remove stains from a bag, clean the item with cold, mild soapy water using a damp cloth. Keep the bag padded to keep its shape. Do not leave it in direct sunlight as it may cause stains.

Scarves
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Our scarves, if used with care, can have a long life. Check the washing instructions on each product for specific characteristics.

Sunglasses
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To take care of your sunglasses, we recommend cleaning them with a soft, dry, lint-free cloth. Store the glasses in their own pouch or hard case to minimize the risk of damage from bumps and scratches.

Hair
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To clean possible stains, use a soft cloth.

Belts
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Leather is a natural material and can be sensitive, so remember to keep moisture, heat and chemicals away. To remove stains, clean the belt with a slightly damp cloth.

 

Personal Data and Privacy

Privacy & Cookie Policy

 

Customer Care

Our site offers exclusive content. It is very important to us that your shopping experience is pleasant. We make sure that our site is easy to use and that your data is always treated securely.
If you have any questions regarding your order, we will be happy to help. You can contact our team at the numbers and email addresses below. We speak Italian and English. We try to reply to your email as soon as possible. If you need urgent assistance, don't hesitate to call us.

eshop@nalishop.it
Tel 081 8266668
Fax +39 081 5109428

help@nalishop.it
Tel 081 8266668
Fax 081 5109428

If you wish to be informed about our news and offers, subscribe to our newsletter. To purchase on our webstore, you must have a valid credit or debit card or PayPal account, or use the cash on delivery service for an additional €5. By placing an order, you are accepting Nalí's terms and conditions. All orders are subject to availability and order price confirmation. The prices displayed in the Outlet online store include value added tax, but do not include shipping costs (if applicable) which you will find in the last step of the purchase process. In the reseller section, the prices displayed do not include taxes and any delivery costs.

In order to get a quicker feedback, you can send your questions to the Live Chat that you find at the bottom right as soon as you land on the Nalì website. Check first if your question already fits one of the questions listed below, otherwise write a message in the dedicated box and one of our operators will get back to you as soon as possible.

▪ Cookies
A cookie is a small text file sent from a website and stored locally on your hard drive. We use cookies to create a pleasant shopping experience by storing information such as the country you chose on your first visit and, if you wish, your login details. Cookies also tell us whether you have visited our website before and which of our pages you have visited. We never use cookies to store personal information about you (such as your card number, address or what you buy).

▪ Browsers
The Nalí online shop is optimized for the latest versions of Internet Explorer, Firefox, Chrome and Safari.

Terms and conditions

When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of products. The cost of foreign products and services may vary. When you place an order, you will receive an order confirmation email.

Price and Availability
—
Whilst we try to ensure that all details, descriptions and prices appearing on this website are accurate, errors may occur. If we discover an error in the price of the products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, we will treat the order as cancelled. The price includes VAT while delivery costs will be added separately; such additional costs are clearly indicated if they apply and are included in the "total cost".

Right of withdrawal
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You have the right to withdraw from the sales contract without giving any reason and without any penalty within 14 days of receiving the products. Before returning, make sure that the products are in the same condition in which you received them and prepare the package for return to Nalishop.it – Brocchieri Srl, Cis di Nola, Isola 4, Lotto 464, 80035, Nola (NA), Italy. You will be responsible for the return costs and any theft or loss, while the shipping and delivery costs of the order will be reimbursed. You will receive a confirmation email for acceptance of the return within 3 working days of receipt at the headquarters. If the returned items show damage or signs of wear deriving from handling that is not necessary to establish the nature, characteristics and functioning of the same, Nalishop.it may withhold from the refund an amount corresponding to their decrease in value. Nalishop.it reserves the right to refuse reimbursement for products not returned correctly or received after the maximum time and/or in conditions that are not the same as at the time of shipment. In this case, the package will be returned to the sender.

Promotional Discount Codes
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From time to time we may offer promotional discount codes which may apply in relation to all or specific purchases made through this website.

Disclaimer
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The material published on this site is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated otherwise and to the maximum extent permitted by law, Nalishop.it disclaims all conditions, warranties and other terms which laws and regulations might otherwise imply and is not liable for any damages of any kind, including, without limitation, direct, consequential, or incidental damages, or damages for loss of use, profits, data or other intangible property, damage to reputation, or the cost of procuring substitute goods and services, arising out of or in connection with the use, inability to use, performance or malfunction of this website or Linked Sites and any material posted on them, whether such damages were foreseeable or arose in contract, statute, regulation or otherwise. This does not affect Nalishop.it's liability for death or personal injury resulting from its negligence, nor for fraudulent misrepresentation, misrepresentation regarding material matters, or any other liability which cannot be excluded or limited under applicable law.

Link to this website
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You may link to our home page, provided you do so fairly and lawfully and does not damage our reputation or take advantage of it, but the link must not suggest any association, endorsement or endorsement by us in the event that does not exist.

Indemnification
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You agree to indemnify, defend and hold Nalishop.it, its managers, officers, employees, consultants, agents and affiliates harmless from any and all third party claims, liabilities, damages and/or costs (including, without limitation, attorneys' fees) arising out of use of this website or violation of the Terms of Service.

Variations
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Nalishop.it will have the right to modify, remove or vary the products and/or any page of this website in its sole and absolute discretion, at any time and without notice.

Disability
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If any part of the Terms of Service is invalid (including any extent to which we exclude our liability to you) the effectiveness of any other part of the Terms of Service will not be affected and all other provisions will remain in full force and effect. effects. As far as possible, in the event that any clause or part of it can be deleted to make the remaining part valid, the clause must be interpreted accordingly. Alternatively, you agree that the provision will be rectified and interpreted so as to reproduce its original meaning as closely as possible, to the extent permitted by law.

Complaints
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We operate a complaints handling procedure which we will use to try to resolve disputes as they arise, and please let us know if you have any complaints or comments by writing to help@nalishop.it.

Waiver
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If you violate these Terms of Service, if we do not take any action, we will still have the right to use our rights and remedies in any other case of violation of these Terms of Service.

Applicable Law and Competent Court
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These Terms of Service must be interpreted in accordance with the laws in force in Italy and in the event of any dispute or claim associated with these Terms of Service, such dispute or claim will be subject to the exclusive jurisdiction of the courts of residence of the consumer / user.

Entire Agreement
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The Terms of Service constitute the entire agreement of the parties and supersede any and all prior and contemporaneous agreements between you and Nalishop.it. Any derogation from the provisions of the Terms of Service will be effective only if approved in writing and signed by a manager of Nalishop.it.