Refund policy
Returns and Refunds
You can return any product purchased on Nalishop.it within 14 calendar days of delivery. To do this, fill in the appropriate online form and print the return receipt. In this case, the return costs and any theft or loss will be at your direct expense, while the shipping and delivery costs of the order will be reimbursed. You will receive an email confirming acceptance of the return within 3 working days of receipt at the headquarters. Nalí reserves the right to refuse reimbursement for products not returned correctly or received out of time and/or in conditions that are not the same as at the time of shipment. In this case, the package will be returned to the sender.
Before rendering:
• make sure that the items are in perfect condition, with the original labels and the purchase receipt.
• click on Log in to Nalishop.it, enter your data and select the Make a return item, then click on Proceed with the return.
Select the order and the items you want to return and indicate the reason for the return.
• print the return receipt from your account and insert it in the parcel.
• prepare the package for return within 14 days of delivery of the order and address it to Nalishop.it - Brocchieri Srl Cis di Nola, Isola 4, Lotto 464, 80035, Nola (NA), Italy
Refund on card
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Upon acceptance of the return, we will refund the corresponding amount to the credit or debit card used for the order. It may take up to 14 days for the refund to complete. The time required for the amount to be credited to your account will depend on the institution that issued your card.
Refund to PayPal account
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Upon acceptance of the return, we will issue the refund to your PayPal account, which will be visible within the following 24 hours. The actual refund to your credit card from your PayPal account depends on the card issuer.
Cash on delivery refund
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The refund will be made by bank transfer to a bank account to be indicated in the Return Form. The refunded amount will be visible on the account statement within 10 working days of the return acceptance confirmation email.